Thursday, April 13, 2006

New Metric: Time to Human

I love it. The Consumerist has a series of posts where they measure the amount of time it takes to get to a human, via a customer service line. The call this "Time to Human". Note how it is not called "Time to Babbling Idiot" or "Time to Surly, Unhelpful Grouch"
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Blogger Sapna Satagopan said...

And i thought using GetHuman was enough :-)

4:39 PM  

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